Delete your data
Achievements for XBOX — ar.com.indiesoftware.xbox and ar.com.indiesoftware.xbox.pro
From inside the app
Open Settings → Delete my data. The screen lists exactly what is removed, what is kept without your name and what we hold on to; read it, tap Delete my data, and confirm at the second prompt. Your data is removed from our servers straight away and the app signs you out. Signing in again gives you a new, empty account.
This is the fastest route and needs nothing from us. It requires you to be signed in — the app has to know which account to erase.
By request
If you cannot sign in, email xbox@indiesoftware.com.ar with the subject “Data deletion request” and include your gamertag. Requests are handled within 30 days, and remove exactly the same things.
Send it from an address we can reply to. If we cannot match the gamertag to the account that posted the content, we have to ask — and a request we cannot verify is a request we cannot act on, because acting on it would let anyone delete somebody else's posts.
What gets deleted
| Community | Your messages, any images you attached to them, and your reactions and votes |
| Communities you created | Deleted, if you were the only member. If other members had joined, see What stays, without your name below |
| Memberships | Your name comes off the member list of every community you joined, and off any pending join requests |
| Reviews | Game reviews and ratings you wrote. The title's average is recalculated without them |
| Favourites | Your favourites list, and your name on everybody else's |
| Blocked users | The list of users you blocked |
| Feedback | Feedback you sent, and any screenshots attached |
| Profile | Any background image you uploaded |
| Notifications | Push registrations for your devices |
| Identifiers | Your Xbox user ID and gamertag, wherever we stored them |
What stays, without your name
A few things cannot simply be removed — most because they are shared with other people, so
deleting them would take someone else's content rather than yours. Those are kept, with
every identifier of yours stripped out or replaced by [deleted]:
- A community you created that other members joined. It is not deleted, because that would take everyone else's messages with it. Instead it loses its owner and is closed: the members can still read it, but nobody can post, react or ask to join. It is deleted automatically 30 days after its last message.
- Quotes of your messages inside other people's messages. The quoted text and image are removed, leaving a "message deleted" placeholder in a post that is not yours.
- Moderation records. Reports you filed, or that were filed about you. Deleting these on request would let abuse history be erased by whoever caused it.
- Messages you pinned in a community. The pin stays — it is a decision about that community's content, not about yours, and undoing it would overrule the community's owner. Your name comes off it.
- The record that a purchase happened. If you have donated, subscribed or bought the ad-free unlock, we keep one row per purchase so our own totals stay right — but your Xbox user ID, your gamertag, the Google Play order number and the Play purchase token are all removed from it. What is left is an amount, a currency and a date, with nothing on it that points to you or to your Play account.
What we keep
- A community block, if your account has been blocked from posting in communities. That record is kept with your Xbox user ID on it. Removing it would mean the block could be cleared by asking for a deletion — and because your Xbox account still exists, the same person could come straight back. A deletion request does not remove it, and it applies only to accounts that have actually been blocked. It covers community posting only: it is not a ban from writing game reviews, and it does not touch your Xbox account, which belongs to Microsoft.
- Blocks other users placed on you. If someone blocked you, your Xbox user ID stays in their block list: the number only, with no name. Removing it would let a blocked account undo the block by deleting its data and signing in again. Your own block list is deleted.
What is not ours to delete
- Your Microsoft account, your Xbox profile and your achievements. These belong to Microsoft. Achievements for XBOX only reads them — deleting your data here does not change anything on Xbox.
- Your Xbox messages and captures. Also Microsoft's. The app shows them; it does not keep its own copy on our servers.
- Your payment details and your Google Play purchase history. Payments are handled entirely by Google Play — we never see a card, a billing address or your Play purchase history, and we cannot remove anything Google holds. Manage those in the Play Store.
- Anonymous diagnostics. Crash reports and analytics are not linked to your identity and cannot be traced back to an individual to remove.
Retention
Deletion is immediate once the request is actioned — nothing is archived. Ordinary infrastructure backups may retain copies for up to 30 days before rotating out.